On-Demand Training


HLC has purchased a number of training licenses for HLC members to benefit from. Available training is offered on-demand (the schedule that works best for you and your staff).


About: Ryan Dowd is the executive director of large shelter in Chicago. He spotlights best practices drawn from his own experience operating a shelter and training staff in the Librarian’s Guide to Homelessness Training. This  core training is a four-part, empathy-driven approach that provides best practices for staff on how to understand and serve guests/clients  experiencing homelessness. This training includes practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe. Learn more about this training resource at http://www.homelesstraining.com/

With this license also comes monthly emails and training opportunities and recordings including:

  • Managing Front-line Staff Who Work With Homeless Individuals
  • Burnout, Vicarious Trauma, and Compassion Fatigue
  • Advanced Body Language Skills
  • Homelessness 201: Advanced Understanding of Individuals Experiencing Homelessness
  • Body Odor: The Most Dreaded Conversation
  • Traumatic Brain Injury
  • COVID: How to Deal with Problem Behaviors Related to COVID-19
  • Dementia and Alzheimer’s
  • Ornery Teenagers: How to compassionately and effectively manage their problem behaviors
  • Burnout and Stress: Strategies in case 2021 is as bad as 2020

If you are interested in more information or to receive access to a license for you, your staff or volunteers  please reach out to Tara@bethleheminn.org  to learn more and receive access to this excellent training resource.