HLC has purchased a number of training licenses for HLC members to benefit from. Available training is offered on-demand (the schedule that works best for you and your staff).


About: Ryan Dowd is the executive director of large shelter in Chicago. He spotlights best practices drawn from his own experience operating a shelter and training staff in the Librarian’s Guide to Homelessness Training. This  core training is a four-part, empathy-driven approach that provides best practices for staff on how to understand and serve guests/clients  experiencing homelessness. This training includes practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe. Learn more about this training resource at

With this license also comes monthly emails and training opportunities and recordings including:

  • Managing Front-line Staff Who Work With Homeless Individuals
  • Burnout, Vicarious Trauma, and Compassion Fatigue
  • Advanced Body Language Skills
  • Homelessness 201: Advanced Understanding of Individuals Experiencing Homelessness
  • Body Odor: The Most Dreaded Conversation
  • Traumatic Brain Injury
  • COVID: How to Deal with Problem Behaviors Related to COVID-19
  • Dementia and Alzheimer’s
  • Ornery Teenagers: How to compassionately and effectively manage their problem behaviors
  • Burnout and Stress: Strategies in case 2021 is as bad as 2020

If you are interested in more information or to receive access to a license for you, your staff or volunteers  please reach out to  to learn more and receive access to this excellent training resource.